Refunds & Return
At Faid Storez, we want you to be completely satisfied with your purchase. To ensure transparency and compliance with global shopping standards, we provide a clear and fair returns and refunds process. Please review our policy details below.
Policy Summary
| Policy Detail | Specification |
| Return Window | 30 days from the date of delivery |
| Return Method | By Mail only |
| Return Shipping Fee | Customer responsibility (Actual cost of shipping) |
| Restocking Fee | 0.00GBP (No restocking fees) |
| Item Condition | New, unused, and in original packaging |
| Refund Processing Time | Within 10 business days after approval |
| Exchanges | Not available (Return and place a new order) |
1. Return Eligibility (30-Day Window)
We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.
To qualify for a return, your item must meet the following conditions:
• It must be in its original packaging, unused, and in the same condition that you received it.
• Items damaged due to misuse, improper handling, or normal wear and tear do not qualify for a return.
• Any return requested more than 30 days after the delivery date will automatically be declined.
2. Non-Returnable Items and Conditions
We cannot accept returns for items that:
• Have been visibly used, altered, or damaged by the customer.
• Are missing their original packaging or tags.
• Are requested outside of the standard 30-day return window.
3. How to Return Your Item (By Mail)
All returns must be handled physically via mail. To initiate a return, please contact us at faidstorez.shop@outlook.com to receive instructions.
• Secure Packaging: You are responsible for packaging the item securely to ensure it is not damaged during transit back to us.
• Trackable Shipping: We strongly recommend using a trackable courier or postal service. Faid Storez is not responsible for items that are lost or damaged while in transit back to our facility.
4. Return Fees and Costs
• Restocking Fees: We believe in upfront pricing. We charge absolute 0.00GBP for restocking or handling fees.
• Return Shipping: The cost of return shipping is entirely the responsibility of the customer. Return shipping costs are non-refundable.
5. Refunds and Processing
Once we receive and inspect your returned item, we will send you an email notifying you that we have received it and whether your refund has been approved or rejected based on the item's condition.
• Approval: If approved, your refund will be processed immediately.
• Timeline: The refund will be credited back to your original payment method within 10 business days.
• Note: Financial institutions and banks may require additional processing time for the funds to clear into your account.
6. Late or Missing Refunds
If you haven’t received your refund within the 10-business-day window:
1. Check your bank account or credit card statement again.
2. Contact your bank or payment provider, as processing times can vary before a refund is officially posted.
3. If you’ve completed these steps and still have not received your refund, please reach out to us directly.
7. Exchanges
We do not offer direct product exchanges. If you prefer a different size, color, or alternate product, the quickest way to receive it is to return your original item for a refund and place a separate new order on our website.
Contact & Business Information
For any questions regarding your order, returns, or refunds, please reach out to our dedicated support team:
Phone: +44 7868 756302
Email: faidstorez.shop@outlook.com
Address:
500 Leeds Road, Bradford, BD3 9RU
United Kingdom
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT) | Saturday and Sunday: Closed
Support Response Time: We strive to respond to all customer inquiries within 1 business day.